Privacy Policy - Certilytics Privacy Policy - Certilytics

Certilytics, Inc. Statement of Privacy


Certilytics, Inc. (“Company” or “We”) respects your privacy and is committed to protecting it through our compliance with this policy.

This policy describes the types of information We may collect from you or that you may provide when you visit the website or make use of company products (collectively our “Products“), the types of information that We may collect from our customers that you are affiliated with, your health plan or provider; and our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies to information We collect:

  • With our Products, or in email, text, and other electronic messages between you and any Products.
  • About you from our customers and affiliates.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

  • Us offline or through any other means, including on any other website operated by Company or any third party (including our affiliates and subsidiaries); or
  • Any third party (including our affiliates and subsidiaries), including through any application or content (including advertising) that may link to or be accessible from or on the Website

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Products. By accessing or using this website or our Products, you agree to this privacy policy. This policy may change from time to time (see Changes to Our Privacy Policy) Your continued use of Company Products after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children under the Age of 18

Our Products are not intended for children under 18 years of age. No one under age 18 may provide any information to or on our Products. We do not knowingly collect personal information from children under 18. If you are under 18, do not use or provide any information on this Product or through any of its features, register on the Products, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 18 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 18, please contact us at:

Compliance Department
Certilytics, Inc.
9200 Shelbyville Road, Suite 700
Louisville, KY 40222

California residents under 18 years of age may have additional rights regarding the collection and sale of their personal information. Please see your California Privacy Rights for more information.

Information We Collect about You and How We Collect It

We may collect several types of information from and about users of our Products, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or any other identifier by which you may be contacted online or offline (“personal information“);
  • That is about you but individually does not identify you, such as company name, job title, and type of organization; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us

The information we collect on or through our Products may include:

  • Information that you provide by filling in forms within our Products. This includes information provided at the time of registering to use our Products, or requesting further information. We may also ask you for information when you report a problem with our Website.
  • Information provided by your employer if you are using our Products in the performance of your duties.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Your search queries on the Products.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Products, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Products, including traffic data, location data, logs, and other communication data and the resources that you access and use within the Products.
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically may include personal information, but we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Products according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Products.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons. Pages of our the Website [and our e-mails] may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or [opened an email] and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We do not collect personal information automatically, but we may tie this information to personal information about you that we collect from other sources or you provide to us.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements, on the Products are served by third-parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our Products. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices about How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Products and their contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us.
  • To notify you about changes to our Products or services we offer or provide though it.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box located on the form on which we collect your data.  For more information, see Choices about How We Use And Disclose Your Information.

Disclosure of Your Information

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business and who are bound by contractual obligations to keep personal information confidential and use it only for the purposes for which we disclose it to them.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Product’s users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our terms of use and other agreements.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Certilytics, our customers, or others.

Choices about How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your contact information used by the Company to promote our own or third parties’ products or services, you can opt-out by checking the relevant box located on the form on which we collect your data or sending us an email stating your request to If we have sent you a promotional email, you may send us a return email asking to be omitted from future email distributions.
  • Targeted Advertising. If you do not want us to use information that we collect or that you provide to us to deliver advertisements according to our advertisers’ target-audience preferences, you can opt-out by having your browser set to accept all browser cookies.

We do not control third parties’ collection or use of your information to serve interest-based advertising. However these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative (“NAI“) on the NAI’s website.

California residents may have additional personal information rights and choices. Please see your California Privacy Rights for more information.

Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statutes Chapter 603A may submit a request to this designated address:

Compliance Department
Certilytics, Inc.
9200 Shelbyville Road, Suite 700
Louisville, KY 40222

However, please know we do not currently sell data triggering that statute’s opt-out requirements.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit

California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Products that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to or write us at:

Compliance Department
Certilytics, Inc.
9200 Shelbyville Road, Suite 700
Louisville, KY 40222

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure. All information you provide to us is stored on our secure servers behind firewalls and data transmissions are encrypted using SSL technology.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Company Website Data Security

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Company Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Company Website.

Your Health Information Rights Regarding HIPAA Identifiable Covered Information

HIPAA Privacy Rule restrictions only cover identifiable protected health information, whereas We are provided identifiable data in only some cases by our customers. When the Company holds your identified HIPAA Covered Information, you may have certain rights to access, amend, and request an accounting of certain disclosures of the PHI that the Company handles on behalf of your plan. These rights are described in more detail in the separate Notice of Privacy Practice provided by your health plan or provider.

You have the right to:

  • Request a restriction on certain uses and disclosures of your information through the covered entity as provided by 45 C.F.R. §164.522; however, the covered entity is not required to agree to a requested restriction if it is an emergency treatment situation or the individual terminates the restriction.
  • Receive confidential communications of protected health information;
  • Obtain a copy of the notice of privacy practices upon request (this document);
  • Inspect and obtain a copy of your health information as contained within the Company health record as provided for in 45 C.F.R. §164.524;
  • Request that your health record be amended as provided in 45 C.F.R. §164.526;
  • Request communications of your health information by alternative means or at alternative locations; and
  • Receive an accounting of inappropriate disclosures made of your health information as provided by 45 C.F.R. §164.528.

How the Company May Use or Disclose Your HIPAA Covered Health Information

This section generally describes how the Company uses and discloses health information to administer benefits under your health plan. Please note that this Statement does not list every use or disclosure, instead it gives examples of the most common uses and disclosures.

We may use and disclose PHI about you for additional related health care operations necessary to operate your health plan. For example, your health information may be received or created by members of the staff through business operations. We also may use your PHI for administrative activities such as business planning and development, cost management, business management and conducting quality assessment, and improvement activities.

Required by law. We may use and disclose information about you as required by law. For example, We may disclose information for the following purposes:

  • For judicial and administrative proceedings pursuant to legal authority;
  • To report information related to victims of abuse, neglect or domestic violence;
  • To assist law enforcement officials in their law enforcement duties;
  • To assist with health oversight activities as required by law; and
  • To report information related to decedents that will assist coroners, medical examiners, and funeral directors.

Public Health. Your health information may be used or disclosed for public health activities such as assisting public health authorities or other legal authorities to prevent or control disease, injury, or disability, or for other health oversight activities.

Health and Safety. Your health information may be disclosed to avert a serious threat to the health or safety of you or any other person pursuant to applicable law.

Government Functions. Your health information may be disclosed for specialized government functions such as protection of public officials or reporting to various branches of the armed services that may require use or disclosure of your health information.

Workers Compensation. Your health information may be used or disclosed in order to comply with laws and regulations related to Workers Compensation.

Other uses. Other uses and disclosures will be made only with your written authorization, and you may revoke the authorization except to the extent We have taken action in reliance on such.

Material Limitations: State laws may be more stringent. Material limitations such as records surrounding mental health / HIV, that are imposed by state or other applicable law on permitted uses and disclosures will be applied.

Your Health Information Rights Regarding HIPAA Identifiable Covered Information

When we do not hold your identified HIPAA Covered Information and your information is anonymized, we are unable to associate your identity to your health information. As such, to exercise your rights under HIPAA, you must contact the entity holding your identifiable covered information, your healthcare plan or provider.

Obligations of the Company

We are committed to:

  • Maintaining the privacy of personally identifying information and protected health information;
  • Providing you, upon request, this statement of its legal duties and privacy practices with respect to your health information;
  • Abiding by the terms of this statement; notifying you if we are unable to agree to a requested restriction on how your information is used or disclosed; and
  • Accommodating reasonable requests you may make to communicate health information by alternative means or at alternative locations; and We reserve the right to change our information practices and to make the new provisions effective for all protected health information We maintain.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify you through a notice on the Website ( or Product home page. The date the privacy policy was last revised is identified at the top of the page. You are responsible for ensuring we have an up-to-date active and deliverable email address for you, and for periodically visiting our Website and this privacy policy to check for any changes.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices or register a compliant or concern, please contact us at:

Compliance Department
Certilytics, Inc.
9200 Shelbyville Road, Suite 700
Louisville, KY 40222

or via our toll-free number: 888-356-6934